Shipping policy

Last updated: October 19, 2026

Processing and fulfillment

In-stock orders typically process within 3–7 business days, excluding weekends and holidays. Processing covers preparing, checking, and packing your order; carrier transit time begins after handoff to the carrier. A product-specific shipping window shown when you order takes precedence over the general processing estimate.

Launches and high-volume periods may affect processing. If we cannot ship within the stated window, we will notify you with an updated estimate and your options.

Shipping methods and tracking

We use USPS and DHL International. Available methods and shipping charges are shown at checkout. Carrier delivery estimates are separate from processing or preorder production time.

We email tracking when your order is prepared for shipment. A tracking number or shipping label alone does not mean the carrier has received the package. Please allow up to 48 hours for tracking updates; contact support@fnkstudios.com if you need help.

Preorders

A preorder reserves an item that is not yet ready to ship. Payment is collected at checkout. The product page shows the estimated shipping window for that item. This is an estimated dispatch window, not a guaranteed delivery date.

Preorders ship after production, quality control, and fulfillment are complete. Production, freight, customs, and quality checks can affect timing. If we cannot ship within the stated window, we will notify you, provide a revised shipping estimate, and explain how to agree to the delay or cancel the unshipped item for a refund. We will obtain any consent required by law; if we cannot obtain it, or you choose an available cancellation option before shipment, we will cancel and promptly refund the affected unshipped item as required by law.

Orders with different shipping windows

Orders containing both in-stock and preorder items may ship together when the preorder is ready. To receive an in-stock item sooner, place it in a separate order. If an order ships in separate packages, tracking is provided for each shipment.

Address changes and returned packages

Check your delivery address at checkout. If a correction is needed, contact us immediately with your order number. Changes are not guaranteed once processing or shipment has started.

If a package is returned because of an incorrect address, failed delivery, refusal, or unpaid import charges, contact us to arrange next steps. Additional shipping charges may apply, and we will confirm them before reshipping. Any deductions or refunds remain subject to applicable law.

Delayed, missing, or damaged packages

If tracking stops updating or your package cannot be located, contact us with your order number so we can review the shipment and help with the carrier investigation. For a package marked delivered, first check the delivery location, household members, neighbors, and building staff. A delivery scan will be considered with other available evidence when reviewing the issue.

Report damaged, defective, or incorrect items within 7 days of delivery and include photos of the item and packaging. FNK covers return shipping for approved claims. See our Refund Policy for the process and available resolutions. This reporting window does not limit rights provided by law.

Optional Shipping Protection

If purchased with your order, Shipping Protection provides priority claim review and assistance for a package lost in transit. It applies only to the order on which it was purchased and requires tracking and order verification. It does not cover incorrect addresses, delivery delays, theft after confirmed delivery, or damage caused after delivery. It is not a delivery-time guarantee or an automatic refund. Your rights under applicable law are unchanged whether or not you buy protection.

International orders

International shipping is offered through DHL International. Customs processing can affect delivery. Unless checkout expressly includes them, destination duties, taxes, import fees, and brokerage charges are the customer's responsibility. Charges already collected at checkout should not be paid twice; contact us if you receive a conflicting request.

For shipping questions, email support@fnkstudios.com. For returns and refunds, see our Refund Policy.