Refund policy

Last updated: October 19, 2026

Return eligibility

We accept returns for items that arrive damaged, defective, or incorrect. Please contact support@fnkstudios.com within 7 days of delivery with your order number, a description of the issue, and clear photos of the item and packaging.

Other sales are final unless FNK Studios approves an exception or applicable law provides a right to return, cancel, or receive a refund. Change-of-mind and incorrect-size returns are not ordinarily accepted. Sale, limited-release, and preorder items remain eligible for remedies when damaged, defective, or incorrect, and for any rights required by law.

How an approved return works

Contact us before mailing anything back. We will review the issue and provide return instructions and the correct return destination. FNK Studios covers return shipping for approved damaged, defective, or incorrect-item claims. Do not send a return without instructions from our team.

Keep the item and packaging available for review. Apart from the reported issue and reasonable inspection, items should remain in the condition received. Damage caused by wear, washing, misuse, alteration, or improper care is not covered by this return policy. These conditions do not remove rights that apply by law.

Resolutions and refunds

Depending on the issue and availability, an approved claim may be resolved with a replacement, exchange, store credit, or refund. We will explain the proposed resolution; store credit will not replace a refund you are legally entitled to receive without your agreement.

Approved monetary refunds are returned to the original payment method. We will confirm the refund by email. Your bank or payment provider controls when the credit appears. Refunds will be issued within any timeframe required by applicable law.

For approved damaged, defective, or incorrect-item claims, we will confirm any applicable refund of the original shipping charge. Shipping charges and optional protection fees are not automatically refundable in other cases, except where required by law. We will explain the amount before completing an agreed resolution.

Preorders and shipping delays

Preorders are paid at checkout and ship according to the estimated window shown for the product. A preorder is not available for immediate dispatch. Production and delivery estimates are separate.

If we cannot ship within the stated window, we will notify you of the delay, provide a revised estimate, and explain your options to agree to the delay or cancel the affected unshipped item for a refund. We will obtain consent where required and promptly refund cancellations as required by law. Our final-sale policy does not override these rights.

Cancellations and order changes

For an ordinary cancellation or address-change request, contact us as soon as possible. Approval depends on the order's status and is not guaranteed once processing, production, or fulfillment has started. This does not restrict cancellation rights for shipping delays or other rights required by law. See our Cancellation Policy and Shipping Policy.

Missing packages and payment disputes

Contact us if your package is missing so we can review tracking and assist with the carrier investigation. Optional Shipping Protection has the scope described in our Shipping Policy.

We encourage you to contact us so we can help resolve an order issue. Doing so is not a condition of exercising any rights you have with your payment provider or under applicable law. Nothing in this policy limits mandatory consumer protections, including any applicable statutory cancellation period or remedies for faulty goods.