Frequently Asked Questions

In-stock orders typically take 3–7 business days to process, excluding weekends, holidays, launches, and other high-volume periods. Shipping transit time begins after processing. Once your order ships, we’ll email your tracking information. See our Shipping Policy for full details.

Preorder items ship after production, quality control, and fulfillment are complete. Any date or time window shown on the product page is an estimate and may change. We’ll send tracking as soon as your order ships.

Orders containing both in-stock and preorder items may ship together once the preorder item is ready. If you want an in-stock item to arrive sooner, place it in a separate order.

All sales are final unless an exception is approved by FNK Studios or required by law. Exceptions are limited to orders that arrive damaged, defective, or incorrect. Please review our Refund Policy before contacting support.

Email support@fnkstudios.com within 3 days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging so our team can review your claim.

Orders generally cannot be canceled once placed, and address changes are not guaranteed. Contact us immediately with your order number. Any exception is at FNK Studios’ discretion and depends on whether processing, production, fulfillment, or shipping has started.

Please allow up to 48 hours after receiving your shipping confirmation for tracking to update. If the package is marked delivered but you cannot find it, check with household members, neighbors, your building or mailroom, and the carrier before contacting us.

International customers are responsible for any customs duties, taxes, import fees, or brokerage charges required by their destination country. These charges are not included in the product price or standard shipping charge.