Contact
Find quick answers about your order, shipping, preorders, and returns below. If you still need help, use the contact form at the bottom of this page.
Frequently Asked Questions
How long does it take for my order to ship?
In-stock orders typically take 3–7 business days to process, excluding weekends and holidays. Carrier transit time starts after handoff. We use USPS and DHL International, with available rates shown at checkout. A product-specific shipping window takes precedence. See our Shipping Policy.
When will my preorder ship?
Your product page shows the estimated shipping window. Preorders are paid at checkout and ship after production, quality control, and fulfillment. If we cannot meet the stated window, we will notify you with a revised estimate and explain your options to agree to the delay or cancel the affected unshipped item for a refund.
What happens if I order in-stock and preorder items together?
Orders containing both in-stock and preorder items may ship together once the preorder item is ready. If you want an in-stock item to arrive sooner, place it in a separate order.
Can I return or exchange my order?
We accept returns for damaged, defective, or incorrect items reported within 7 days of delivery, and FNK covers return shipping for approved claims. Other sales are final unless we approve an exception or applicable law provides a right to return, cancel, or receive a refund. See our Refund Policy.
What should I do if my item arrives damaged or incorrect?
Contact us within 7 days of delivery using the form below or email support@fnkstudios.com. Include your order number, a description, and photos of the item and packaging. FNK covers return shipping for approved claims. Please wait for our instructions before sending anything back.
Can I cancel my order or change my shipping address?
Contact us immediately with your order number. Ordinary changes depend on order status and are not guaranteed after processing, production, or fulfillment begins. Cancellation rights for shipping delays and other rights required by law still apply. See our Cancellation Policy.
Where is my tracking, and why isn’t it updating?
We email tracking when your order is prepared for shipment. A label does not mean the carrier has received the package. Allow up to 48 hours for updates, then contact us if you need help. If tracking says delivered but your package is missing, check the delivery location, household members, neighbors, and building staff, then contact us for help reviewing it.
Will I have to pay duties or taxes on an international order?
Unless expressly included at checkout, destination duties, taxes, import fees, and brokerage charges are your responsibility. Customs processing may affect delivery. See our Shipping Policy.
How does the Mix & Match chain offer work?
Pair an eligible Mix & Match item with an eligible offer chain to get the chain 50% off automatically. Both items must be in your cart. Bundle products are excluded: they do not unlock or receive this offer.
Still need help?
If the FAQs haven’t answered your question, send us the details below. For an order question, include your order number and the email used at checkout.